Returns & Exchanges

We want you to be delighted with your unique find, but if it is not quite right, you can return non-personalized items within 28 days of delivery. Please note that bespoke or customized products are final sale and cannot be returned unless faulty.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Ensure the product is in its original, unused condition and include all luxury packaging to prevent damage during transit.

• 3.
  Label and Post

  Affix the provided return shipping label to your parcel and drop it off at your nearest authorized collection point.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method within 5-10 business days.